Citibank Never Gives Up

[Black Horse]

A lady died this past January, and Citibank billed her for February & March
for their annual service charges on her credit card, & added late fees and
interest on the monthly charge. The balance had been $0.00; now somewhere
around $60.00. A family member placed a call to Citibank here's the
exchange:



Family Member: 'I am calling to tell you she died in January.'



Citibank: 'The account was never closed and the late fees & charges still
apply.'



Family Member: 'Maybe, you should turn it over to collections.'



Citibank: 'Since it is 2 months past due, it's already has been done'



Family Member: So, what will they do when they find out she is dead?'



Citibank: 'Either report her account to frauds division or report her to the
credit bureau, maybe both!'



Family Member: 'Do you think God will be mad at her?'



Citibank: 'Excuse me?'



Family Member: 'Did you just get what I was telling you, the part about her
being dead?'



Citibank: 'Sir, you'll have to speak to my supervisor.' (Duh!)



(Supervisor gets on the phone):



Family Member: 'I'm calling to tell you, she died in January.'



Citibank: 'The account was never closed, so the late fees and charges still
apply.' (This must be a phrase taught by the bank!)



Family Member: 'Do you mean you want to collect from her estate?'



Citibank: (Stammering) 'Are you her lawyer?'



Family Member: 'No, I'm her great nephew.'



Citibank: 'Could you fax us a certificate of death?'



Family Member: 'Sure.' (Fax number is given)

After Citibank receives the fax:



Citibank: 'Our system just isn't setup for death. I don't know what more I
can do to help.'



Family Member: 'Well, if you figure it out, great! If not, you could just
keep billing her. I really don't think she will care.'



Citibank: 'Well, the late fees & charges do still apply.'(What is wrong with
these people?!?)



Family Member: 'Would you like her new billing address?'



Citibank: 'Yes, that will help.'



Family Member: 'Odessa Memorial Cemetery , Highway 129, Plot Number 69.'



Citibank: 'Sir, that's a cemetery!'



Family Member: 'Yes I know - What do you do with dead people on your planet?

[96mysticman]

wow people are retarded.

[NaomiDstangLvr]

:lol::lol: :flipoff: To them!

[k062693w]

That is FLIPPING Hysterical!!!!!!!!

[mach_u]

:lol: Can't fix stupid! haha

[beefcake]

oldie but goode

[DeckerEnt]

I still love the one with the old lady asking the bank to enter a password 26 characters long just to speak with her.
Keith

[ADaughen]

I used to work for GEMoney. It sucked talking to people who lost family members. We just ask for the death cert and note the account to go to probate office. :(

[BIGRED Z]

I still love the one with the old lady asking the bank to enter a password 26 characters long just to speak with her.
Keith

I don't remember this one. Tell it.